Frequently Asked Questions

• Visit our Customer Portal and login or create a new account. 
• Find a class for your student. 
• Press Enroll Now. 
• You will select your student and your pricing plan.
• Navigate to checkout and pay for the first month's lessons and the Annual Membership Fee.
• You must keep a payment method on file on your account to pay monthly tuition.

• Our WaterBaby program starts for infants at six months old.  
• This is a program where both a parent and child are involved.  
• There are countless benefits to starting your child in swimming lessons early in life. 

• Your child should take lessons at minimum until they can swim two lengths of the pool, taking breaths comfortably. 
• This is usually accomplished upon completion of our Pro level.  
• We are committed to teaching all ages to swim and want swimming to be fun, but most importantly a  safe activity.​ 

• Customers are billed and charged on the first day of each month for the upcoming month's tuition.

• We will notify you of the error and request payment.
• You will be charged a $25 late fee for payments received after the first day of the month.
• If we do not receive payment for any outstanding balance AND an updated payment method on file within 7 days, your child will be dropped from their class.
• Early Termination Fees apply for any drops due to non-payment.
• Delinquent accounts may be sent to collections after 30 days.

If you would like to pay for at least 3 months in full, please call the office at (601) 898-7946. Please note that paying for a period of 3 or more months requires a payment method on file for incidentals. This payment method on file will be charged monthly beginning with your 4th month's tuition unless you direct us to cancel (with 30 days notice) or you opt to pay another lump sum. 

Upon completion of your six-month agreement you can cancel lessons for the next month any day prior to the last day of the current month by contacting our office at 601-898-7946 or SwimInfo@SwimMaley.com.  *Canceling prior to end of initial six-month commitment may incur an early termination fee.

Please note: 

In the case of a serious illness or injury causing a child to miss 4 or more consecutive lessons, we will provide makeup tokens for missed lessons. 

• The Annual Membership Fee is a fee billed once per 12 month period for each student. 
• It is used to cover certain administrative costs including our cloud platforms.

• We do not offer makeup lessons for routine absences. 
• Just as you don't get makeups for missing soccer or cheer practice, you don't get them for swim lessons either. 
• If we cancel due to holidays, weather, instructor illness, mechanical issues, public health crises, government mandates, or any other reason, we will issue you a makeup token that is valid for 30 days. 
• There are no makeups for illness, vacations, school conflicts, parents' work, or any other cause unless Maley Swim School is the party that cancels the lesson.
• There are no refunds for cancelled classes because we provide a makeup token.

• Makeup tokens are tokens that are eligible to be redeemed for a drop-in makeup class. 
• We issue makeup tokens to your account when we cancel class for holidays, weather, instructor absences, mechanical issues, public health crises, government mandates, etc. 
• Makeup tokens are valid for 30 days after issue (unless otherwise specified by Maley Swim School management) and expire after that period. 
• Any customer who cancels their enrollment and withdraws from class loses all makeup tokens on their account. 
• Makeup token usage is restricted to active members only.

• Makeup tokens cannot be converted to account credit or a refund.
• Makeup tokens can be used for drop-in makeup classes only and are not able to be converted to financial credit. 

• Maley Swim School does not offer refunds under any circumstances. 
• When we cancel lessons for holidays, weather, instructor illness, mechanical issues, public health crises, or government mandates, we offer makeups. 
• If a child has a serious illness or injury that causes them to miss four or more consecutive lessons, and Maley Swim School is provided with a doctor's note, we will issue makeup tokens for missed lessons.